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Government to adopt draft law on consumer protection soon
Belgrade,
17 September 2010
Minister of Trade and Services Slobodan Milosavljevic announced that within the next ten days the government will adopt a draft law on consumer protection, one of the key documents in Serbia’s EU integration process.
Opening a Conference on Consumer Rights, Milosavljevic stressed that all 15 key EU directives have been incorporated in the draft law, which means that the law will be one of the best drafted consumer protection laws in Europe.
The greatest change in the law will be the obligation of traders and producers to provide detailed information about the product before signing a sales deal and to notify consumers on all aspects of the affair, the Minister explained.
We can no longer have a situation in which the consumer is not acquainted with all aspects of the deal signed with the trading company or the producer, the Minister underlined, recalling the problems with tourist agencies this year.
He pointed out that this will be an additional motivation for Serbia’s entire economy to struggle to become more competitive and to better fulfil consumers’ needs.
Serbia opted for combining two models that are used in Europe – the active model of state institutions and strong consumer organisations as the NGO sector.
The Minister underlined that it was agreed with the National Bank of Serbia (NBS) that this matter should cover consumer loans as well. Thus, the NBS will have a special law prescribing the obligation of making all elements of the loan contract available to citizens before they decide to take it.
The conference was also attended by Deputy Head of the EU Delegation to Serbia Alonso Martins.
The greatest change in the law will be the obligation of traders and producers to provide detailed information about the product before signing a sales deal and to notify consumers on all aspects of the affair, the Minister explained.
We can no longer have a situation in which the consumer is not acquainted with all aspects of the deal signed with the trading company or the producer, the Minister underlined, recalling the problems with tourist agencies this year.
He pointed out that this will be an additional motivation for Serbia’s entire economy to struggle to become more competitive and to better fulfil consumers’ needs.
Serbia opted for combining two models that are used in Europe – the active model of state institutions and strong consumer organisations as the NGO sector.
The Minister underlined that it was agreed with the National Bank of Serbia (NBS) that this matter should cover consumer loans as well. Thus, the NBS will have a special law prescribing the obligation of making all elements of the loan contract available to citizens before they decide to take it.
The conference was also attended by Deputy Head of the EU Delegation to Serbia Alonso Martins.
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