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The Government of the Republic of Serbia

In the service of citizens

Reporting violence online on “I Protect You” platform

Belgrade, 19 May 2023

Minister of Information and Telecommunications Mihailo Jovanovic, Public Prosecutor of the Supreme Public Prosecutor's Office Branko Stamenkovic and Acting Director of the Office for IT and eGovernment Milan Latinovic attended today the presentation of a new functionality for reporting violence involving children on the "I Protect You" platform.

On the premises of the Office for IT and eGovernment, the improvement of the platform "I Protect You" was presented, which started operating on 7 March 2021, as a unique and reliable place where all citizens can get information and find answers and advice for various situations in the development, guidance and support for children.

Jovanovic said that with the new functionality, citizens and children, as well as educators, are now able to report violence online through a report form.

The Minister specified that more than 2,700 entities are networked - all primary and secondary schools, centres for social work and social protection services, police stations, health institutions, competent departmental inspections and primary and higher public prosecutor's offices.

He stated that for the first time, in one place, all competent institutions for each case will have a database of all reports of violence involving children, with all information and reports, information on the status of actions of institutions, as well as information on activities implemented and measures adopted.

Jovanovic said that the goal is to enable citizens to report violence in a simple way and transparently monitor the actions of competent institutions following their report.

The process is the following: after reporting violence through the application, the triage team forwards the report to the competent institutions.

Every person that made a report receives a case number whose progress can be followed online, without logging in and entering the case number.

It is also possible to send notifications via email or phone, in case the person who made the report leaves that information.

When making a report, it is possible to attach a document, picture, and video.

Also, it will be possible to make a report anonymously.

Citizens who have made the report in this way will have insight into which institutions received the case and whether the processing is in progress or has been completed.

If several citizens make a report on the same event, those cases will be linked within the system and institutions will act on one report, and all citizens who have made reports will be able to monitor the status.

A mobile application for Android and iOS users is also available to children and parents, through which it is possible for a child, with one click, to send the parent a notification that he or she is in danger. By sending the notification, the location of the child is also sent.

The platform was launched by the Serbian government, the Office for IT and eGovernment, the Ministry of Labour, Employment, Veteran and Social Affairs, the Ministry of Family Welfare and Demography, the Ministry of Education, the Ministry of the Interior, the Ministry of Health, the Ministry of Information and Telecommunications, the Ministry of Justice and the Public Prosecutor's Office of the Republic of Serbia.

Currently, there are 13 trainings on the platform "I Protect You" on the topic of peer, digital and family violence, and protection of children with developmental disabilities.

More than 65,000 unique users from 2,082 institutions registered for training.