Keepin touch

Whether you have a question, comment, suggestion or any problem falling within the competence of the Government, send us your message and we will try to respond as soon as possible. If your problem does not fall within our competence, we will forward your message to the competent institution.

The Government of the Republic of Serbia

In the service of citizens

Stricter control of work of social care centres

Belgrade, 30 March 2020

At the order of Minister of Labour, Employment, Veterans' and Social Affairs Zoran Djordjevic, inspections will be carried out with increased intensity as of today in all centres of social care and child protection in municipal and city administrations.

In addition to inspection supervision in social care centres, a “secret client” campaign has been launched in order to check the availability of information to citizens by telephone, as well as the politeness of employees.

Social care inspectors who work from home during the state of emergency, completely anonymously and by random choice will call during working hours every working day the social care centres and services to check whether the employees are answering the hotlines, whether they give citizens complete and accurate information and whether they are polite.

Djordjevic emphasised that it is the duty and obligation of the Ministry to take into account the availability of information, rights and services to our citizens, which is why the decision was made to strengthen the supervision during the state of emergency.

He pointed out that, in a state of emergency and restrictions on movement, telephone communication is the only way for many to obtain information in order to exercise their rights conferred by law.

The ministry will inform the Ministry of Public Administration and Local Self-Government and the Ombudsman periodically about the results of this campaign, in order to take measures within their jurisdiction, Djordjevic explained.

According to this principle, the National Employment Service and the Republic Pension and Disability Insurance Fund will carry out the supervision of their branches.